GLOBAL REDEMPTION DELIVERY POLICY

GLOBAL REDEMPTION DELIVERY POLICY

1.General Information

All orders are subject to product availability. If an item is not in stock , you will be notified, and the total amount of your order will be refunded to you accordingly.
Redeemed items are not allowed to cancel or exchange.

2.Delivery Location

Items offered on V-MORE under Global Redemption are available for delivery globally. All Global Redemption items prices are inclusive of Global delivery fee.

3.Delivery Time

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subjected to the confirmation of your order.

Unless there are exceptional circumstances, Global Redemption delivery can take up to within 60 business days from the date of the confirmation of your order

(Business day means Monday to Friday, excluding weekends and holidays)

4.Damaged Items during Transport

If there is any damage to the packaging on delivery, contact us immediately at: enquiry@vmoreasia.com

In the email, please provide the following information for follow up:

(1)damaged item's name

(2)Invoice number 

(3)Images of the said damaged item 

It is the buyer's responsibility to pick up the item from the nearest post office as advice by the delivery notice should the delivery failed due to nobody at home or nobody answered the door. 

Should buyer fail to do so, the package will be send back to the merchant or disposed of if merchant did not include return address. 

Merchant are not obliged to re-deliver and in cases where they do agree, shipping charges will be paid for by the buyer.